Lead architecture and principal engineering
Agents and privacy controls across three operating systems
A multi-agent order-and-fulfilment assistant for a US retailer, taken from prototype to production against live order systems. I designed structured tool calls, permission boundaries and regression coverage, then turned the implementation into a reusable template for a second brand in the same group.
The same period included a package-recommendation agent for a telecom operator in the MENA region and a two-layer PII detection pipeline for a Canadian property group. Different sectors, same practical question: what must the model be allowed to see, decide and change?
- 3 system shapes
- 2 retail brands
- 2-layer PII control
Agent orchestration · Structured tools · Retrieval · Evaluation · PII detection